Marks and Spencer (M&S) have warned investors that face a success of £ 300 million for commercial profits as a result of the ransomware attack last month.
The company said it aimed to reduce the figure through the management of some costs, but added that the interruptions can last until July,
The continuous consequences of the cyber attack last month are hanging on the retail the perspectives, since their online channels remain low for payments.
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It is widely believed that the group was the victim of the same computer pirates, known as Spiders Spider, who addressed the Cooperativa and Harrods towards the end of April.
Both M&S and CO-OP have admitted that customer’s personal data were taken away, but they say that thefts were limited to names and contact data, with safe payment details.
The cooperative said last week that aimed to improve the availability of groceries in its stores, but it is believed that progress was limited so far, and some empty shelves are still reported.
M&S said about his own situation: «In recent weeks, we have been administering a highly sophisticated cyber incident. As a team, we have worked throughout the day with suppliers and partners to contain the incident and stabilize operations, taking proactive measures to minimize customer interruption.
«We are looking to make the most of the opportunity to accelerate the pace of improvement of our technological transformation and we have found new and innovative work ways.
«We are focused on recovery, restore our systems, operations and customer proposal for the rest of the first half, with the aim of getting out of this period a much stronger business.
«From the incident, food sales have been affected by reduced availability, although this is already improving. We have also incurred additional waste and logistics costs, due to the need to operate manual processes, which affected the profits in the first quarter.
«In fashion, home and beauty, online sales and commercial gains have been strongly affected by the necessary decision to stop online purchases, however, stores have remained resistant. We hope that online interruption will continue during June and in July as we restart, then increase operations. This will also mean increasing the cost management costs in the second quarter.»
The statement added that anticipated success to operational profits this year will be reduced from around 300 million by 2025/26, which will be reduced through the administration of costs, insurance and other commercial actions. It is expected that costs directly related to the incident will be presented separately as an adjustment element.
M&S gave the update while revealing financial results for the year until March 29.
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